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Shipping & Returns

Fab Faces is pleased to offer free shipping on orders over $100 (in courier bags, please note RD is an additional $4).

All other orders sent in courier bags carry a flat rate price.  General delivery is $6 and Rural Delivery is $10.

Couriers are sent via NZ Couriers on overnight courier.  All packages will require a signature on arrival, unless you instruct us to leave it at your home without a signature.  Please note that if you opt to do this, you waive our responsibility should something happen to the package before you arrive home.

If your purchase is larger and requires a box, please place your order and we'll get back to you to advise shipping, at which case we can cancel your order if you'd rather.  No obligation.

 

Returns Policy

You may return new, unopened items within 30 days of delivery, at your own cost, for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 3 business days).

If you choose to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram
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We use NZ Couriers for our deliveries within New Zealand.  They're proven themselves time and time again to be reputable and reliable.  All deliveries are traced and sent on a next day service (this cannot be guaranteed but is very reliable).  Packages are sent free of signature unelss otherwise requested - there is no extra charge for this but as many of us live busy lifestyles, leaving this off allows your package to be left at your house whilst you're out.

If you purchase items from outside of New Zealand, please be aware that there may be tax and import duties in your own country.  You are responsible for any fees involved.



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